Policy & Agreement

Notice to Wireless Communication Service Plan Buyers and Wireless Communication Device Equipment Buyers:

The Nextglo.com Policies and Purchase Agreement do not apply to a purchase of a service plan ("Service Plan") for a wireless communication device such as a cell phone or wireless email device. Nextglo.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through Nextglo.com, but your agreement will be with the company that provides the Service Plan and not Nextglo.com.

The Nextglo.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from Nextglo.com. Nextglo.com is not owned by or the owner of any company that provides wireless services.

Price, specifications and terms of offers are subject to change without notice. Nextglo.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Nextglo.com does not offer any technical support or sales advice. Customer pays return shipping charges for all RMA services. Nextglo.com reserves the right to refuse service to anyone.

 

Nextglo.com is an online store managed by YASIN COMPANY LTD. Therefore payments must be made to Yasin company ltd.

Payment Methods

  • Visa(local)
  • Nextglo.com Preferred Account(Yasin company Ltd)
  • Nextglo Gift Card
  • Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
  • Marketplace: Purchasers of Nextglo Marketplace items may not pay by check or money order.
  • No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but Nextglo.com does not accept international credit cards at this time.

Shipping Methods

  • FedEx 3Day Express Saver - 3 to 4 business days + 24-48 hours to process the order.
  • FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.
  • FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.
  • Local Express Delivery - Local Express delivery (by 8 p.m.) + time to process the order
    • Not all items qualify for this shipping method. Determination of eligibility will be made based on proximity to our warehouses.
    • Pre-Paid check order is not qualified for this service.
    • This shipping method is supported by Kayaerands.

Price Matching

Nextglo.com does not price match competitors but will honor our advertised prices on Advertised media. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.

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Product Tour

The product resources offered in Product Tour are provided courtesy of their respective developers. As such, Nextglo.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by Nextglo.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

Nextglo.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Nextglo.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered GHC10.00 off your next purchase, you would need to spend more than GHC10.00 to redeem your discount.

Mail-in Rebates 

For your convenience, Nextglo.com does its best to advertise any current rebates on our Web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Product Testing

Nextglo.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Nextglo.com does not conduct product testing before shipping any merchandise.

Marketplace: Nextglo Marketplace sellers may or may not conduct product testing. Check the Seller's Policy Page for information on the product testing practices of individual Marketplace sellers.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 10 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Nextglo.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Nextglo.com SATISFACTION GUARANTEE - Nextglo.com offers our customers a 10-day satisfaction replacement or refund guarantee on all purchases, except:

  • 7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 10-day warranty period.
  • For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
  • Downloadable software is refundable within 15 days of the original invoice date. Nextglo.com will confirm that the product has not been downloaded and, upon verification, the customer will be issued a letter of destruction. Once he/she agrees to the terms stipulated in the letter, Nextglo.com will issue a Return Merchandise Authorization number for the refund amount.
  • DVDs are non-refundable but may be exchanged for a functional version of the same film by using the pre-paid shipping label packaged with your order.

All return goods must be sent  nextglostore no. x5 ayensu river estate  oyibi accra. or for further information contact  nextglo.com on  +233202859505

DVD Return Policy

DVDs are non-refundable but may be exchanged within 30-days of the invoice date for a functional version of the same film by using the shipping label packaged with your order. If you have any questions or concerns, please nextglo.com for help.

Physical Damage Policy

Physical damage to any product purchased at Nextglo.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Nextglo.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from Nextglo.com. As a result, Nextglo.com will return any physically damaged CPU back to the customer at the customer's expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 10 days.

Technical Support

Nextglo.com offers technical assistance. We offer advice on compatibility of items, make product recommendations; provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Nextglo.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays except with prior notice from customer, which might attract a charge.

Rush processing 

Nextglo.com will rush process your order for an additional fee provided that the following conditions are met:

  • Order is submitted before 12 noon PST.
  • Your transaction and credit card authorization is successfully completed before 12:30PM PST.
  • Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
  • Rush Processing does NOT apply to Pre-Paid Check orders unless payment is confirmed.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, NEXTGLO.COM 'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE NEXTGLO.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, NEXTGLO.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR RUSH PROCESSING FEE WILL BE REFUNDED.

Pre-orders

Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or software is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our Web site and through standard Order Status emails to your account.

Marketplace: Pre-ordering is not currently available for items offered for purchase from Nextglo Marketplace sellers.

Backorders

Nextglo.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Nextglo.com login to alert you of the situation.

Marketplace: Back ordering is not currently available for items offered by Nextglo Marketplace sellers.

Order status

Nextglo.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Nextglo.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

Nextglo.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from Nextglo.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than GHC50.00 for fraudulent charges. If your bank does hold you liable for any of this GHC50.00, we will cover the entire liability for you, up to the full GHC50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call +233-202859505 during Nextglo.com's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call +233-202859505 during Nextglo.com's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Product Listings

Nextglo.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Nextglo.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Nextglo.com are provided as resources to customers looking for additional information and/or professional opinion. Nextglo.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

Nextglo.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Nextglo.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Nextglo.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Nextglo.com will not be held responsible for product revision changes.

Product Reviews

Nextglo.com reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

  • Offensive or abusive language.
  • Prices and availability can change very quickly on the Nextglo.com Web site, so please leave such information out of your review.
  • Hyperlinks/URLs.
  • References to other stores/resellers.
  • Comments on products that were either physically damaged or misused.
  • Replies to existing customer reviews; please do not attempt to initiate discussions here.
  • Comparisons to competing brands/products of competing brands.
  • Criticism of Nextglo.com's service or the service of our operations partners. (FedEx, UPS,Kayaerands, etc.)
  • References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (over clocking, hacked drivers, tweaking/mudding, etc.)
  • Illegal content
  • Invasions of personal privacy
  • Pornography or obscenity
  • Hate or incitement of violence, threats of harm or safety of a person
  • Graphic violence or other acts resulting in serious injury or death
  • Any violations of copyright. Please see our DMCA policy for more information.
  • Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.

 

Purchase Agreement

By accepting delivery of any product ordered from Nextglo.com ("Nextglo.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Nextglo.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Nextglo.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Nextglo.com.

Satisfaction Guarantee

Nextglo.com offers our Customers a 10-day satisfaction replacement or refund guarantee on all purchases, except:

  • 7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 5-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
  • Downloadable software has no physical assets. A letter of destruction with confirmation from Digital River that the product has not been downloaded is required within 15-days for refund approval.
  • DVDs are non-refundable and may be exchanged within 10-days of the invoice date for the same item only through Baker & Taylor via a shipping label included with their original delivery.
  • Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

Warranties; All Product Sold "AS-IS" or "With All Faults"

NEXTGLO.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY NEXTGLO.COM ARE NOT MANUFACTURED BY NEXTGLO.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). NEXTGLO.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. NEXTGLO.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. NEXTGLO.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH NEXTGLO.COM ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR NEXTGLO.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

 

Limitation of Liability

IN ALL CIRCUMSTANCES NEXTGLO.COM 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. NEXTGLO.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. NEXTGLO.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT NEXTGLO.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

Nextglo does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Nextglo unless Customer has provided clear and conspicuous notice to Nextglo and has received prior written consent from Nextglo.

 

General Terms and Conditions

Orders

An order is not binding upon Nextglo.com until it is accepted; Nextglo.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Nextglo.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Nextglo invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Nextglo.

Risk of Loss

Nextglo.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Nextglo.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Nextglo.com to sign appropriate documents on Customer's behalf to permit Nextglo.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Nextglo.com will advise Customer of estimated shipping dates, but Nextglo.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Nextglo.com and Customer shall be governed by the laws of the State of Ghana, without regard to its conflicts of law rules. Specifically, the validity, interpretation,  Nextglo.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Ghana, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Court. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Nextglo.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Ghana law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Nextglo.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Nextglo.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Nextglo.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

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