Privacy Policy
This Policy was last modified on 3 September 2026.
1. Who We Are
Nextglo is operated in Ghana, with its principal place of business at Home Made Junction UPSA Madina New Road, Accra Ghana. We are the “data controller” responsible for your personal data under the Data Protection Act, 2012 (Act 843).
- Contact email: info@nextglo.com
- Contact address: Home Made Junction UPSA Madina New Road, Accra Ghana.
2. Information We Collect
We collect the following categories of personal data:
- Identity & contact data – Full name, email address, phone number, and delivery/billing address. Collected when you create an account, check out as a guest, or contact support.
- Order & transaction data – Products purchased, order history, order value, and returns/warranty claims. Collected when you place an order or request a return.
- Payment data – Card type, last 4 digits, billing address, and mobile money number. Full card or account numbers are processed and stored by our payment processor, not by us. Collected at checkout, via our payment processor.
- Account data – Username, password (encrypted), and account preferences. Collected when you register an account.
- Marketing preferences – Newsletter opt-in status and communication preferences. Collected when you subscribe or update preferences.
- Technical & usage data – IP address, browser type, device type, pages viewed, and cookies/analytics identifiers. Collected automatically, via cookies and similar technologies.
- We do not knowingly collect sensitive personal data (e.g., health, biometric, or financial account data beyond what’s needed for payment) unless you voluntarily provide it, for example in a support request.
3. How We Use Your Information
We process your personal data for the following purposes and legal bases:
- To fulfil orders – process payments, arrange delivery, handle returns/warranty claims (necessary to perform our contract with you).
- To manage your account – authentication, order history, saved addresses (contractual necessity).
- Customer support – respond to inquiries, complaints, and warranty/product registration issues (contractual necessity / legitimate interest).
- Marketing – send you offers, new product announcements, and newsletters, only where you’ve opted in (consent – you may withdraw at any time).
- Analytics & site improvement – understand how customers use the Site, fix bugs, improve product listings (legitimate interest).
- Fraud prevention & security – detect and prevent fraudulent transactions, unauthorized access (legitimate interest / legal obligation).
- Legal compliance – tax, consumer protection, and regulatory record-keeping (legal obligation).
We do not use your data for any purpose incompatible with the purpose it was originally collected for, in line with the Act’s principle of purpose limitation.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in and remember your cart
- Understand site traffic and usage patterns (analytics)
- Personalize product recommendations
- Support marketing campaigns, where you’ve consented
You can control cookies through your browser settings or via our cookie consent banner. Disabling non-essential cookies won’t affect your ability to browse and purchase, but may affect personalization features.
5. Sharing Your Information
We share personal data only where necessary, with:
- Payment processors (Paystack) – to process payments securely. They act as independent data controllers/processors for payment data.
- Delivery/logistics partners – to fulfil and track your orders.
- IT & hosting providers – to store and secure our systems.
- Analytics & marketing platforms (Google Analytics) – to understand site usage and manage email campaigns.
- Professional advisers and regulators – where required for legal, accounting, or compliance purposes.
- Law enforcement or government bodies – where required by law or to protect our legal rights.
We do not sell your personal data to third parties.
International Transfers
Some of our service providers (e.g., cloud hosting, analytics, payment processing) may store or process data outside Ghana. Where we transfer personal data internationally, we ensure the receiving country has adequate data protection standards, or we put contractual safeguards in place, consistent with the Data Protection Act’s cross-border transfer requirements.
6. Data Retention
We retain personal data only as long as necessary for the purposes described above:
- Account data – for as long as your account is active, plus a reasonable period after closure for legal/tax purposes.
- Order & transaction records – typically 6 years, to meet Ghanaian tax and accounting obligations.
- Marketing data – until you unsubscribe or withdraw consent.
- Support/warranty records – for the duration of the applicable product warranty period, plus a reasonable retention period after.
7. Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the right to:
- Access – request a copy of the personal data we hold about you.
- Correction – ask us to correct inaccurate or incomplete data.
- Object/restrict – object to or restrict certain processing, including direct marketing.
- Withdraw consent – withdraw consent at any time where processing is based on consent (e.g., newsletter subscription), without affecting past processing.
- Deletion – request deletion of your data, subject to our legal retention obligations (e.g., tax records).
- Complain – lodge a complaint with the Data Protection Commission of Ghana if you believe your data has been mishandled.
To exercise any of these rights, contact us at info@nextglo.com. We will respond within a reasonable time as required by law.
Data Protection Commission of Ghana Website: dataprotection.org.gh
8. Data Security
We implement technical and organizational measures to protect your data, including encrypted payment processing (we do not store full card numbers), access controls, secure servers, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Site is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us so we can delete it.
10. Third-Party Links
Our Site may contain links to third-party websites (e.g., manufacturer product pages, social media). We are not responsible for the privacy practices of those sites; please review their policies separately.
11. Our Regulatory Registration
As a data controller processing personal data in Ghana, we are registered with the Data Protection Commission under the Data Protection Act, 2012 (Act 843).
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised “Last updated” date, and notify you of material changes via email or a Site notice where appropriate.
13. Contact Us
If you have any questions about this Agreement, please contact us filling this contact form