Terms and Conditions – Nextglo

1. Acceptance of these terms

By browsing https://nextglo.com or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the site.

2. About us

Nextglo is operated in Ghana , with its address at Home Made Junction UPSA Madina New Road, Accra Ghana. You can reach us at info@nextglo.com.

3. Orders and pricing

• All prices are in Ghana cedis (GH₵) and include or exclude VAT and other applicable levies as shown at checkout.
• An order is a request to buy. We accept it when we send an order confirmation by email, SMS or WhatsApp.
• We may refuse or cancel an order if an item is out of stock, a price was listed in error, or we suspect fraud. If you already paid, we will refund you in full.
• Product images and colours are for guidance and may differ slightly from the item delivered.

4. Payment

• We accept [Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo Money), Visa/Mastercard, bank transfer, payment on delivery].
• Payment must be completed before we dispatch your order, except for payment on delivery where offered.
• Card and Mobile Money payments are processed by third-party providers. We do not store your card details or Mobile Money PIN.
• If a payment fails or is reversed, we may hold or cancel the order.

5. Delivery

• We deliver to Accra, Kumasi, other regions/nationwide through our own and third-party couriers.
• Estimated delivery is 1–3 days within Accra and 3–7 days outside Accra. These are estimates, not guarantees.
• Delivery fees are shown at checkout before you pay.
• Please provide an accurate address and a working phone number. If we cannot reach you after [2] attempts, the order may be returned to us and re-delivery fees may apply.
• Risk in the goods passes to you when they are delivered and received or signed for.

6. Returns, exchanges and refunds

• You may return an unused item in its original packaging within [7] days of delivery for an exchange or refund.
• Faulty, damaged or wrong items: contact us within [48 hours] of delivery with photos, and we will replace or refund at no cost to you.
• Items that cannot be returned: perishable goods, underwear, personalised items, opened cosmetics or software.
• Refunds go back to the original payment method (or Mobile Money number) within [5–10] working days of us receiving and checking the item.
• Unless the item is faulty or wrong, you pay the return delivery cost.
• Nothing in this section limits your rights under Ghanaian consumer law.

7. Your account and use of the site

• Keep your login details confidential. You are responsible for activity on your account.
• Do not use the site for fraud, to upload harmful code, to scrape content, or for anything unlawful.
• We may suspend or close accounts that break these terms.

8. Intellectual property

All text, images, logos and designs on this site belong to [Registered Business Name] or its licensors. You may not copy or reuse them without our written permission.

9. Limitation of liability

• We take care to describe products accurately, but we do not promise the site will always be error-free or available.
• To the extent the law allows, we are not liable for indirect or consequential loss, or for delays caused by events beyond our control (for example network outages, strikes, floods or road closures).
• Our total liability for any order will not exceed the amount you paid for it.
• Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

10. Privacy and your data

We collect and use your personal data (name, contact details, address, order history) only to process orders, provide support and, where you agree, send offers. We handle it in line with the Data Protection Act, 2012 (Act 843) and our Privacy Policy at [link]. We do not sell your data. You may ask to see, correct or delete your data by emailing [email]. [Confirm your registration with the Data Protection Commission.]

11. Governing law and disputes

These terms are governed by the laws of the Republic of Ghana. We will try to resolve any complaint with you directly first. If that fails, the dispute will go to mediation/the courts of Ghana.

12. Changes to these terms

We may update these terms from time to time. The version on the site when you place your order applies to that order.